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Getting started

Resouces to help get you started
Tourwriter Studio

Tourwriter Studio

 Tourwriter Studio is your very own place to explore, learn, and practice using everything that Tourwriter has to offer....

The Getting Started Guide

The Getting Started Guide

Follow the steps outlined in this article to help get you started on your journey with Tourwriter

Getting Started – Profile

Getting Started – Profile

Learn how to add a user to your team and manage your account details in this help article

Getting Started – Organisation Settings

Getting Started – Organisation Settings

This article guides you through the organisation settings area where you can add primary information about your organisation. The Organisation...

Getting Started – User Roles

Getting Started – User Roles

Understand the different user roles in Tourwriter and their associated privileges

Themes: How to Choose your Fonts & Colours

Themes: How to Choose your Fonts & Colours

Learn how to customise the look and feel of your itineraries with a colour theme and font

1 2

What's new

Latest features to land in Tourwriter
Importing and Exporting Contacts

Importing and Exporting Contacts

The contacts import and export feature in Tourwriter lets you add your contact information to a grid formatted workspace and...

Incoming Payments

Incoming Payments

Tourwriter lets you record incoming payments from travellers in a dedicated, well-structured payments table titled Incoming Payments. This section displays...

Commission Settings Explained

Commission Settings Explained

When creating agency records in Tourwriter, you have the option to assign agent commission settings up for each agency you...

Calculate commission on top of gross

Calculate commission on top of gross

Similar to the calculate commission from gross commission type, the calculate commission on top of gross option fetches the agent...

Calculate commission from gross

Calculate commission from gross

This commission type lets you calculate the agent price based on an agent commission which will be subtracted from your...

Overwrite supplier markup

Overwrite supplier markup

The Overwrite supplier markup setting lets you set a default agency markup percentage in the Default commission setup section of...

1 2 3

FAQS

Frequently asked questions
Can I duplicate an inactive itinerary?

Can I duplicate an inactive itinerary?

Yes. You will need to restore the inactive itinerary and then duplicate it. You will also need to enter new itinerary...

Can you load a currency that is not listed in Tourwriter?

Can you load a currency that is not listed in Tourwriter?

All official currencies are able to be added within your organisation’s settings. You will not be able to add any...

When will the monthly fee be charged?

When will the monthly fee be charged?

The Tourwriter base fee (Tourwriter Plus) or per user fee (Tourwriter One) is charged on your monthly anniversary of sign-up....

What happens with my success fee if my customer cancels their trip after I’ve confirmed the itinerary?

What happens with my success fee if my customer cancels their trip after I’ve confirmed the itinerary?

After an itinerary has been confirmed and success fee charged, the success fee will not be refunded. For this reason,...

What happens when an itinerary becomes inactive?

What happens when an itinerary becomes inactive?

14 days prior to your itinerary becoming inactive you will be warned via an orange ‘alert’ symbol viewable in the...

When will the success fee be charged?

When will the success fee be charged?

Users on Tourwriter Plus plans are charged a 1% success fee for every sold itinerary. This fee is charged on...

1 2

Itineraries

Everything you need to know about building and managing itineraries
Incoming Payments

Incoming Payments

Tourwriter lets you record incoming payments from travellers in a dedicated, well-structured payments table titled Incoming Payments. This section displays...

Creating Itineraries

Creating Itineraries

This article will help you understand how to create a new itinerary. Once you log in, you will see the...

Building Itineraries

Building Itineraries

This article will guide you through building an itinerary in Tourwriter

Itinerary Pricing on Tourwriter Plus

Itinerary Pricing on Tourwriter Plus

Learn how to manage and edit itemised itinerary pricing on the Tourwriter Plus plan

Preview your Itinerary (Proposal)

Preview your Itinerary (Proposal)

Understand and learn how to configure the proposal itinerary template

Sharing an Itinerary

Sharing an Itinerary

Learn how to generate a public share link or send your digital itinerary privately via email

1 2 3

Suppliers

Everything you need to know about suppliers, products, options and rates
Supplier Loading Guidelines

Supplier Loading Guidelines

We’ve provided guidelines below of what to load per Supplier and Product type. Before getting started, we have a few...

Supplier Pricing on Tourwriter Plus

Supplier Pricing on Tourwriter Plus

Learn how to set up rates and margins for suppliers and their products when using the Tourwriter Plus plan

Creating Suppliers

Creating Suppliers

Everything you need to know about setting up your suppliers in Tourwriter

Travellers

Resources to help you add and share itineraries with travellers
Sharing an Itinerary

Sharing an Itinerary

Learn how to generate a public share link or send your digital itinerary privately via email

Share your itineraries on social media

Share your itineraries on social media

Sharing your itineraries via social media is a great way to show potential customers what you’re all about. We’ve added...

Troubleshooting login problems

Troubleshooting login problems

This article helps you to troubleshoot login issues in Tourwriter.  When you try logging in using your login credentials, but...

Integrations

Learn how to activate and use Tourwriter's integrations
Receive deposit payments with Tourwriter’s Stripe integration

Receive deposit payments with Tourwriter’s Stripe integration

Tourwriter makes receiving payments from your travellers a whole lot easier with the Stripe payment processing option. Connect to your...

Tourwriter WordPress Plugin

Tourwriter WordPress Plugin

Embed your Tourwriter itineraries on your Wordpress website with the free Tourwriter WordPress plugin

Miscellaneous

A collection of other help articles
Importing and Exporting Contacts

Importing and Exporting Contacts

The contacts import and export feature in Tourwriter lets you add your contact information to a grid formatted workspace and...

Commission Settings Explained

Commission Settings Explained

When creating agency records in Tourwriter, you have the option to assign agent commission settings up for each agency you...

Calculate commission on top of gross

Calculate commission on top of gross

Similar to the calculate commission from gross commission type, the calculate commission on top of gross option fetches the agent...

Calculate commission from gross

Calculate commission from gross

This commission type lets you calculate the agent price based on an agent commission which will be subtracted from your...

Overwrite supplier markup

Overwrite supplier markup

The Overwrite supplier markup setting lets you set a default agency markup percentage in the Default commission setup section of...

Agency adds markup themselves

Agency adds markup themselves

This setting is perfect for those agencies that prefer to add their own markup before onselling to the traveller.  Itineraries...

1 2 3

How-To videos

Videos to help you learn everything you need to know about Tourwriter
Getting Started – User Roles

Getting Started – User Roles

Understand the different user roles in Tourwriter and their associated privileges

Building Itineraries

Building Itineraries

This article will guide you through building an itinerary in Tourwriter

Itinerary Pricing on Tourwriter Plus

Itinerary Pricing on Tourwriter Plus

Learn how to manage and edit itemised itinerary pricing on the Tourwriter Plus plan

Supplier Pricing on Tourwriter Plus

Supplier Pricing on Tourwriter Plus

Learn how to set up rates and margins for suppliers and their products when using the Tourwriter Plus plan

Creating Suppliers

Creating Suppliers

Everything you need to know about setting up your suppliers in Tourwriter

Getting started

Resouces to help get you started with Minim
Tourwriter Studio

Tourwriter Studio

 Tourwriter Studio is your very own place to explore, learn, and practice using everything that Tourwriter has to offer....

The Getting Started Guide

The Getting Started Guide

Follow the steps outlined in this article to help get you started on your journey with Tourwriter

Getting Started – Profile

Getting Started – Profile

Learn how to add a user to your team and manage your account details in this help article

Getting Started – Organisation Settings

Getting Started – Organisation Settings

This article guides you through the organisation settings area where you can add primary information about your organisation. The Organisation...

Getting Started – User Roles

Getting Started – User Roles

Understand the different user roles in Tourwriter and their associated privileges

Themes: How to Choose your Fonts & Colours

Themes: How to Choose your Fonts & Colours

Learn how to customise the look and feel of your itineraries with a colour theme and font

1 2

What's new

Latest features to land in Minim
Importing and Exporting Contacts

Importing and Exporting Contacts

The contacts import and export feature in Tourwriter lets you add your contact information to a grid formatted workspace and...

Incoming Payments

Incoming Payments

Tourwriter lets you record incoming payments from travellers in a dedicated, well-structured payments table titled Incoming Payments. This section displays...

Commission Settings Explained

Commission Settings Explained

When creating agency records in Tourwriter, you have the option to assign agent commission settings up for each agency you...

Calculate commission on top of gross

Calculate commission on top of gross

Similar to the calculate commission from gross commission type, the calculate commission on top of gross option fetches the agent...

Calculate commission from gross

Calculate commission from gross

This commission type lets you calculate the agent price based on an agent commission which will be subtracted from your...

Overwrite supplier markup

Overwrite supplier markup

The Overwrite supplier markup setting lets you set a default agency markup percentage in the Default commission setup section of...

1 2 3

FAQS

Frequently asked questions
Can I duplicate an inactive itinerary?

Can I duplicate an inactive itinerary?

Yes. You will need to restore the inactive itinerary and then duplicate it. You will also need to enter new itinerary...

Can you load a currency that is not listed in Tourwriter?

Can you load a currency that is not listed in Tourwriter?

All official currencies are able to be added within your organisation’s settings. You will not be able to add any...

When will the monthly fee be charged?

When will the monthly fee be charged?

The Tourwriter base fee (Tourwriter Plus) or per user fee (Tourwriter One) is charged on your monthly anniversary of sign-up....

What happens with my success fee if my customer cancels their trip after I’ve confirmed the itinerary?

What happens with my success fee if my customer cancels their trip after I’ve confirmed the itinerary?

After an itinerary has been confirmed and success fee charged, the success fee will not be refunded. For this reason,...

What happens when an itinerary becomes inactive?

What happens when an itinerary becomes inactive?

14 days prior to your itinerary becoming inactive you will be warned via an orange ‘alert’ symbol viewable in the...

When will the success fee be charged?

When will the success fee be charged?

Users on Tourwriter Plus plans are charged a 1% success fee for every sold itinerary. This fee is charged on...

1 2

Itineraries

Everything you need to know about building and managing itineraries
Incoming Payments

Incoming Payments

Tourwriter lets you record incoming payments from travellers in a dedicated, well-structured payments table titled Incoming Payments. This section displays...

Creating Itineraries

Creating Itineraries

This article will help you understand how to create a new itinerary. Once you log in, you will see the...

Building Itineraries

Building Itineraries

This article will guide you through building an itinerary in Tourwriter

Itinerary Pricing on Tourwriter Plus

Itinerary Pricing on Tourwriter Plus

Learn how to manage and edit itemised itinerary pricing on the Tourwriter Plus plan

Preview your Itinerary (Proposal)

Preview your Itinerary (Proposal)

Understand and learn how to configure the proposal itinerary template

Sharing an Itinerary

Sharing an Itinerary

Learn how to generate a public share link or send your digital itinerary privately via email

1 2 3

Suppliers

Everything you need to know about suppliers, products, options and rates
Supplier Loading Guidelines

Supplier Loading Guidelines

We’ve provided guidelines below of what to load per Supplier and Product type. Before getting started, we have a few...

Supplier Pricing on Tourwriter Plus

Supplier Pricing on Tourwriter Plus

Learn how to set up rates and margins for suppliers and their products when using the Tourwriter Plus plan

Creating Suppliers

Creating Suppliers

Everything you need to know about setting up your suppliers in Tourwriter

Travellers

Resources to help you add and share itineraries with travellers
Tourwriter Studio

Tourwriter Studio

 Tourwriter Studio is your very own place to explore, learn, and practice using everything that Tourwriter has to offer....

The Getting Started Guide

The Getting Started Guide

Follow the steps outlined in this article to help get you started on your journey with Tourwriter

Getting Started – Profile

Getting Started – Profile

Learn how to add a user to your team and manage your account details in this help article

Getting Started – Organisation Settings

Getting Started – Organisation Settings

This article guides you through the organisation settings area where you can add primary information about your organisation. The Organisation...

Getting Started – User Roles

Getting Started – User Roles

Understand the different user roles in Tourwriter and their associated privileges

Themes: How to Choose your Fonts & Colours

Themes: How to Choose your Fonts & Colours

Learn how to customise the look and feel of your itineraries with a colour theme and font

1 2

Integrations

Learn how to activate and use Minim's integrations
Receive deposit payments with Tourwriter’s Stripe integration

Receive deposit payments with Tourwriter’s Stripe integration

Tourwriter makes receiving payments from your travellers a whole lot easier with the Stripe payment processing option. Connect to your...

Tourwriter WordPress Plugin

Tourwriter WordPress Plugin

Embed your Tourwriter itineraries on your Wordpress website with the free Tourwriter WordPress plugin

Miscellaneous

A collection of other Minim help articles
Importing and Exporting Contacts

Importing and Exporting Contacts

The contacts import and export feature in Tourwriter lets you add your contact information to a grid formatted workspace and...

Commission Settings Explained

Commission Settings Explained

When creating agency records in Tourwriter, you have the option to assign agent commission settings up for each agency you...

Calculate commission on top of gross

Calculate commission on top of gross

Similar to the calculate commission from gross commission type, the calculate commission on top of gross option fetches the agent...

Calculate commission from gross

Calculate commission from gross

This commission type lets you calculate the agent price based on an agent commission which will be subtracted from your...

Overwrite supplier markup

Overwrite supplier markup

The Overwrite supplier markup setting lets you set a default agency markup percentage in the Default commission setup section of...

Agency adds markup themselves

Agency adds markup themselves

This setting is perfect for those agencies that prefer to add their own markup before onselling to the traveller.  Itineraries...

1 2 3

How-To videos

Resources to help you add and share itineraries with travellers
Tourwriter Studio

Tourwriter Studio

 Tourwriter Studio is your very own place to explore, learn, and practice using everything that Tourwriter has to offer....

The Getting Started Guide

The Getting Started Guide

Follow the steps outlined in this article to help get you started on your journey with Tourwriter

Getting Started – Profile

Getting Started – Profile

Learn how to add a user to your team and manage your account details in this help article

Getting Started – Organisation Settings

Getting Started – Organisation Settings

This article guides you through the organisation settings area where you can add primary information about your organisation. The Organisation...

Getting Started – User Roles

Getting Started – User Roles

Understand the different user roles in Tourwriter and their associated privileges

Themes: How to Choose your Fonts & Colours

Themes: How to Choose your Fonts & Colours

Learn how to customise the look and feel of your itineraries with a colour theme and font

1 2