Understanding your demo company
The demo company is your very own place to explore, learn, and practice using everything that Tourwriter has to offer....
Getting started
Resouces to help get you started
The Getting Started Guide
Follow the steps outlined in this article to help get you started on your journey with Tourwriter
Getting Started – Profile
Learn how to add a user to your team and manage your account details in this help article
Getting Started – Organisation Settings
This article guides you through the organisation settings area where you can add primary information about your organisation. The Organisation...
Getting Started – User Roles
Understand the different user roles in Tourwriter and their associated privileges
Themes: How to Choose your Fonts & Colours
Learn how to customise the look and feel of your itineraries with a colour theme and font
1 2
What's new
Latest features to land in Tourwriter
Manage your itinerary tasks
As well as the standard ‘tasks’ item in your primary navigation bar, you can also choose to create, manage and...
Manage your tasks in Tourwriter
From payment reminders, booking amendments for specific itineraries, through to accounting and even office shopping; there’s a lot that goes...
Create a task
There are a number of fields available to help you ensure your task is as detailed as you need it ...
Customise booking email text
Tourwriter’s booking features (available in the Expert plan) allow you to effortlessly send booking requests to your suppliers, and receive...
Managing booking email settings
Tourwriter’s booking features (available in the Expert plan) allow you to effortlessly send booking requests to your suppliers, and receive...
Importing and Exporting Contacts
The contacts import and export feature in Tourwriter lets you add your contact information to a grid formatted workspace and...
FAQS
Frequently asked questions
Can I duplicate an inactive itinerary?
Yes. You will need to restore the inactive itinerary and then duplicate it. You will also need to enter new itinerary...
Can you load a currency that is not listed in Tourwriter?
All official currencies are able to be added within your organisation’s settings. You will not be able to add any...
When will the monthly fee be charged?
The Tourwriter base fee (Tourwriter Plus) or per user fee (Tourwriter One) is charged on your monthly anniversary of sign-up....
What happens with my success fee if my customer cancels their trip after I’ve confirmed the itinerary?
After an itinerary has been confirmed and success fee charged, the success fee will not be refunded. For this reason,...
What happens when an itinerary becomes inactive?
14 days prior to your itinerary becoming inactive you will be warned via an orange ‘alert’ symbol viewable in the...
When will the success fee be charged?
Users on the Expert plan are charged a 1% success fee for every sold itinerary. This fee is charged on...
1 2
Itineraries
Everything you need to know about building and managing itineraries
Manage your itinerary tasks
As well as the standard ‘tasks’ item in your primary navigation bar, you can also choose to create, manage and...
Apply an internal reference to your itinerary
Often tour operators wish to use an internal naming convention for their itineraries or keep track of the different proposal...
Refreshing services in your itinerary
In Tourwriter, any changes you make to a supplier or product record (such as edits to the description or images)...
Incoming Payments
Tourwriter lets you record incoming payments from travellers in a dedicated, well-structured payments table titled Incoming Payments. This section displays...
Creating Itineraries
This article will help you understand how to create a new itinerary. Once you log in, you will see the...
Building Itineraries
This article will guide you through building an itinerary in Tourwriter
Suppliers
Everything you need to know about suppliers, products, options and rates
Supplier Loading Guidelines
We’ve provided guidelines below of what to load per Supplier and Product type. Before getting started, we have a few...
Supplier Pricing on Tourwriter Plus
Learn how to set up rates and margins for suppliers and their products when using the Tourwriter Plus plan
Creating Suppliers
Everything you need to know about setting up your suppliers in Tourwriter
Travellers
Resources to help you add and share itineraries with travellers
Sharing an Itinerary
Learn how to generate a public share link or send your digital itinerary privately via email
Share your itineraries on social media
Sharing your itineraries via social media is a great way to show potential customers what you’re all about. We’ve added...
Troubleshooting login problems
This article helps you to troubleshoot login issues in Tourwriter. When you try logging in using your login credentials, but...
Integrations
Learn how to activate and use Tourwriter's integrations
Receive deposit payments with Tourwriter’s Stripe integration
Tourwriter makes receiving payments from your travellers a whole lot easier with the Stripe payment processing option. Connect to your...
Tourwriter WordPress Plugin
Embed your Tourwriter itineraries on your Wordpress website with the free Tourwriter WordPress plugin
Miscellaneous
A collection of other help articles
Manage your itinerary tasks
As well as the standard ‘tasks’ item in your primary navigation bar, you can also choose to create, manage and...
Manage your tasks in Tourwriter
From payment reminders, booking amendments for specific itineraries, through to accounting and even office shopping; there’s a lot that goes...
Create a task
There are a number of fields available to help you ensure your task is as detailed as you need it ...
Importing and Exporting Contacts
The contacts import and export feature in Tourwriter lets you add your contact information to a grid formatted workspace and...
Commission Settings Explained
When creating agency records in Tourwriter, you have the option to assign agent commission settings up for each agency you...
Calculate commission on top of gross
Similar to the calculate commission from gross commission type, the calculate commission on top of gross option fetches the agent...
How-To videos
Videos to help you learn everything you need to know about Tourwriter
Getting Started – User Roles
Understand the different user roles in Tourwriter and their associated privileges
Building Itineraries
This article will guide you through building an itinerary in Tourwriter
Itinerary Pricing on Tourwriter Plus
Learn how to manage and edit itemised itinerary pricing on the Tourwriter Plus plan
Supplier Pricing on Tourwriter Plus
Learn how to set up rates and margins for suppliers and their products when using the Tourwriter Plus plan
Creating Suppliers
Everything you need to know about setting up your suppliers in Tourwriter
Getting started
Resouces to help get you started with Minim
Understanding your demo company
The demo company is your very own place to explore, learn, and practice using everything that Tourwriter has to offer....
The Getting Started Guide
Follow the steps outlined in this article to help get you started on your journey with Tourwriter
Getting Started – Profile
Learn how to add a user to your team and manage your account details in this help article
Getting Started – Organisation Settings
This article guides you through the organisation settings area where you can add primary information about your organisation. The Organisation...
Getting Started – User Roles
Understand the different user roles in Tourwriter and their associated privileges
Themes: How to Choose your Fonts & Colours
Learn how to customise the look and feel of your itineraries with a colour theme and font
1 2
What's new
Latest features to land in Minim
Manage your itinerary tasks
As well as the standard ‘tasks’ item in your primary navigation bar, you can also choose to create, manage and...
Manage your tasks in Tourwriter
From payment reminders, booking amendments for specific itineraries, through to accounting and even office shopping; there’s a lot that goes...
Create a task
There are a number of fields available to help you ensure your task is as detailed as you need it ...
Customise booking email text
Tourwriter’s booking features (available in the Expert plan) allow you to effortlessly send booking requests to your suppliers, and receive...
Managing booking email settings
Tourwriter’s booking features (available in the Expert plan) allow you to effortlessly send booking requests to your suppliers, and receive...
Importing and Exporting Contacts
The contacts import and export feature in Tourwriter lets you add your contact information to a grid formatted workspace and...
FAQS
Frequently asked questions
Can I duplicate an inactive itinerary?
Yes. You will need to restore the inactive itinerary and then duplicate it. You will also need to enter new itinerary...
Can you load a currency that is not listed in Tourwriter?
All official currencies are able to be added within your organisation’s settings. You will not be able to add any...
When will the monthly fee be charged?
The Tourwriter base fee (Tourwriter Plus) or per user fee (Tourwriter One) is charged on your monthly anniversary of sign-up....
What happens with my success fee if my customer cancels their trip after I’ve confirmed the itinerary?
After an itinerary has been confirmed and success fee charged, the success fee will not be refunded. For this reason,...
What happens when an itinerary becomes inactive?
14 days prior to your itinerary becoming inactive you will be warned via an orange ‘alert’ symbol viewable in the...
When will the success fee be charged?
Users on the Expert plan are charged a 1% success fee for every sold itinerary. This fee is charged on...
1 2
Itineraries
Everything you need to know about building and managing itineraries
Manage your itinerary tasks
As well as the standard ‘tasks’ item in your primary navigation bar, you can also choose to create, manage and...
Apply an internal reference to your itinerary
Often tour operators wish to use an internal naming convention for their itineraries or keep track of the different proposal...
Refreshing services in your itinerary
In Tourwriter, any changes you make to a supplier or product record (such as edits to the description or images)...
Incoming Payments
Tourwriter lets you record incoming payments from travellers in a dedicated, well-structured payments table titled Incoming Payments. This section displays...
Creating Itineraries
This article will help you understand how to create a new itinerary. Once you log in, you will see the...
Building Itineraries
This article will guide you through building an itinerary in Tourwriter
Suppliers
Everything you need to know about suppliers, products, options and rates
Supplier Loading Guidelines
We’ve provided guidelines below of what to load per Supplier and Product type. Before getting started, we have a few...
Supplier Pricing on Tourwriter Plus
Learn how to set up rates and margins for suppliers and their products when using the Tourwriter Plus plan
Creating Suppliers
Everything you need to know about setting up your suppliers in Tourwriter
Travellers
Resources to help you add and share itineraries with travellers
Understanding your demo company
The demo company is your very own place to explore, learn, and practice using everything that Tourwriter has to offer....
The Getting Started Guide
Follow the steps outlined in this article to help get you started on your journey with Tourwriter
Getting Started – Profile
Learn how to add a user to your team and manage your account details in this help article
Getting Started – Organisation Settings
This article guides you through the organisation settings area where you can add primary information about your organisation. The Organisation...
Getting Started – User Roles
Understand the different user roles in Tourwriter and their associated privileges
Themes: How to Choose your Fonts & Colours
Learn how to customise the look and feel of your itineraries with a colour theme and font
1 2
Integrations
Learn how to activate and use Minim's integrations
Receive deposit payments with Tourwriter’s Stripe integration
Tourwriter makes receiving payments from your travellers a whole lot easier with the Stripe payment processing option. Connect to your...
Tourwriter WordPress Plugin
Embed your Tourwriter itineraries on your Wordpress website with the free Tourwriter WordPress plugin
Miscellaneous
A collection of other Minim help articles
Manage your itinerary tasks
As well as the standard ‘tasks’ item in your primary navigation bar, you can also choose to create, manage and...
Manage your tasks in Tourwriter
From payment reminders, booking amendments for specific itineraries, through to accounting and even office shopping; there’s a lot that goes...
Create a task
There are a number of fields available to help you ensure your task is as detailed as you need it ...
Importing and Exporting Contacts
The contacts import and export feature in Tourwriter lets you add your contact information to a grid formatted workspace and...
Commission Settings Explained
When creating agency records in Tourwriter, you have the option to assign agent commission settings up for each agency you...
Calculate commission on top of gross
Similar to the calculate commission from gross commission type, the calculate commission on top of gross option fetches the agent...
How-To videos
Resources to help you add and share itineraries with travellers
Understanding your demo company
The demo company is your very own place to explore, learn, and practice using everything that Tourwriter has to offer....
The Getting Started Guide
Follow the steps outlined in this article to help get you started on your journey with Tourwriter
Getting Started – Profile
Learn how to add a user to your team and manage your account details in this help article
Getting Started – Organisation Settings
This article guides you through the organisation settings area where you can add primary information about your organisation. The Organisation...
Getting Started – User Roles
Understand the different user roles in Tourwriter and their associated privileges
Themes: How to Choose your Fonts & Colours
Learn how to customise the look and feel of your itineraries with a colour theme and font
1 2